Urgent Help

999

This is the number you should call if someone is seriously ill or injured and their life is at risk.

999 medical emergencies include:

• loss of consciousness.

• an acute or confused state.

• fits that are not stopping.

• persistent severe chest pain.

• breathing difficulties.

• severe bleeding that cannot be stopped.

• severe allergic reactions or severe burns and scalds.

111

This is the number you should call if you urgently need medical help or advice. However, it’s not a life-threatening situation.

111 situations include:

• You think you need medical help fast but its not a 999 emergency.

• You think you need to go to A&E or need another NHS urgent care service.

• You don’t know who to call or you don’t have a GP to call or you need health information or reassurance about what to do next.

Rapid Response

01227 666188 (8am to 9.30pm)

This service provides safe and effective community-based treatment in the least restrictive and most appropriate environment for individuals aged 18 and above who are experiencing a mental ill health crisis.

• Medway and Swale Rapid Response - Option 2

• West Kent Rapid Response - Option 5

• Dartford, Gravesend, Swanley – Option 1

Kent Dementia Helpline

This is a confidential freephone service for people with dementia, their carers, families and friends and the number to use this service is 0800 500 3014, between 9am-5pm Monday – Friday. Outside of these hours there is a voicemail facility, you will be contacted once the phoneline reopens on the next working day. 

PLEASE NOTE: this helpline is not run by ADSS, this is an external helpline run by Heart of Kent Hospice.

Dementia UK

0800 888 6678

Specialist dementia nurses, known as Admiral Nurses, will give you free, expert advice, support and understanding to help you care for your loved one and cope with the daily challenges of living with dementia.

• Monday – Friday 9am – 9pm

• Saturday – Sunday 9am – 5pm

• Open bank holidays (9am-5pm), except 25th December

Alzheimer’s Society - National Dementia Helpline

0333 150 3456 or 0300 222 1122

The National Dementia Helpline offers information, support, guidance and signposting to other appropriate organizations for those with concerns about Alzheimer's disease or any other form of dementia.

• Monday to Wednesday: 9am – 8pm

• Thursday and Friday: 9am – 5pm

• Saturday and Sunday: 10am – 4pm

• Bank holiday hours: 10am-4pm

Mind

Mind provides a voice at the end of the phone when there's nowhere else to turn. Each line meets a different mental health or wellbeing need – from information and service finding to understanding mental.

• West Kent - 01732 744950

• Dartford, Gravesend, Swanley - 01322 291380

• Mid-Kent Maidstone – 01622 692383

Mental Health Matters

0800 107 0160

This crisis service offers free emotional, social, and practical mental health support in a welcoming, comfortable, non-judgmental, and non-clinical environment.

Samaritans

116 123

24/7 Helpline or visit their website.

When life is tough, Samaritans are there to listen to at any time of the day or night. You can talk to them about anything that's troubling you, no matter how difficult.

Kent and Medway Social Services Out of Hours

01634 303 300

This is a service where social services officers will determine the nature of the emergency and pass it on to the appropriate duty officer for action.

Jasmine Centre

This is run by the Kent and Medway NHS and Social Care Partnership Trust.

They specialize in the assessment or medical treatment for people detained under the 1983 Act , caring for people whose rights are restricted under the Mental Health Act, Dementia, Mental health conditions, Treatment of disease, disorder or injury and caring for adults over 65 years.

To contact them call 01322 421 275.